SHORETEL FOR SALESFORCE USER GUIDEThis document describes the ShoreTel for Salesforce application. T


This document describes the ShoreTel for Salesforce application.
This application appears in the user’s web browser as a side bar or popup when they are viewing most Salesforce pages such as contacts or accounts. This user interface control is called the “softphone”. It automatically tracks calls made and received by the user and associates those calls with Salesforce entities.
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